outcome-to-value-tracking

What problem does it solve?

This Skill maps each customer account to an L0–L3 value realization rubric across their ratified OCV entries at defined verification milestones, so CS can report and diagnose portfolio value delivery patterns.

Core Features & Use Cases

• Account and OCV mapping (L0–L3): Produces rubric levels per account and per OCV entry using observable evidence defined in the OCV catalog.
• Milestone-aligned verification: Checks outcomes at OCV-defined checkpoints (for example 90-day and 180-day), ensuring the assessment is tied to the right verification timing.
• Portfolio health pattern detection: Flags systemic delivery patterns when a portfolio has >40% of accounts stuck at L0 past the 90-day milestone, and routes the signal as a delivery pattern for CS + Product review.
• Safety and governance guardrails: Excludes Draft/provisional OCV entries (G8), treats rubric level as analytical input (G5), and requires data-as-of timestamping on connector reads (G6).

Quick Start

Ask for an outcome portfolio health report by saying: "Generate outcome-to-value tracking for my accounts, including L0–L3 distribution by OCV entry at the 90-day milestone, and flag any systemic L0 persistence pattern."