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PagerDuty Incident Management

Manage PagerDuty incidents, including listing, creating, updating, and resolving them.

39|17|Updated Feb 4, 2026
Search Tags:#alerting#on-call#triage#incident management#pagerduty#service disruption
One-click install
npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill pagerduty-incident-management
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: PagerDuty Incident Management
Source: https://github.com/wyre-technology/msp-claude-plugins/tree/main/msp-claude-plugins/pagerduty/pagerduty/skills/incidents
Command: npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill pagerduty-incident-management

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill streamlines the management of PagerDuty incidents, enabling users to efficiently list, triage, create, update, resolve, and investigate critical service disruptions.

Core Features & Use Cases

  • Incident Lifecycle Management: Handle incidents from triggering to resolution, including acknowledgment and escalation.
  • Investigation Tools: Utilize tools to view alerts, notes, log entries, and find similar past incidents for faster diagnosis.
  • Cross-Platform Integration: Facilitates correlation between PagerDuty incidents and PSA tickets for comprehensive tracking and SLA management.

Quick Start

Use the pagerduty incident skill to list all triggered and acknowledged incidents.

Frequently Asked Questions about PagerDuty Incident Management

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I manage PagerDuty incidents from acknowledgment to resolution?▼

Yes, you can triage triggered PagerDuty incidents by using the Skill to list all triggered and acknowledged incidents. It provides investigation tools to view alerts, notes, and log entries for faster diagnosis.

Can I find similar past PagerDuty incidents to speed up triage?▼

You can find similar past PagerDuty incidents using the built-in investigation tools. This allows you to compare current alerts and log entries against historical data to accelerate your incident diagnosis process.

Does this incident management Skill require a PagerDuty API integration?▼

Yes, this incident management Skill requires a PagerDuty API integration. This connection is necessary to enable real-time incident data access, manipulation, and urgency level management within your workflows.

How do I correlate PagerDuty incidents with PSA tickets for MSP workflows?▼

To correlate PagerDuty incidents with PSA tickets for MSP workflows, the Skill facilitates cross-vendor tracking and SLA management. This cross-platform integration ensures comprehensive incident tracking across systems.

What is the best way to update urgency levels for active service disruptions?▼

The best way to update urgency levels for active service disruptions is through the PagerDuty API integration. The Skill supports direct urgency level management and incident lifecycle tracking for real-time manipulation.

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