pm-journey

To generate a customer journey map, you can use a PMContext file to extract lifecycle stages, behaviors, and pain points. The resulting map enforces strict traceability, ensuring every touchpoint and emotion is explicitly linked back to documented user scenarios.

Yes, you can output user experience flows as Mermaid diagrams to visualize retention diagnosis. This approach highlights churn triggers and emotional drop-offs across the seven lifecycle stages, allowing your team to pinpoint exactly where users abandon the flow.

The best way to map onboarding friction is by structuring user behavior data into a journey map with explicit emotion labeling. This reveals critical decision moments and pain points during the acquisition and onboarding stages, highlighting exactly where time-to-value slows down.

Journey mapping works for analyzing feature adoption by identifying specific churn triggers and aha moments across the retention and engagement stages. It traces user behaviors back to boundary conditions and friction points, ensuring your churn analysis relies on documented sources.

You handle unsupported stages in a customer journey map by applying optional stage trimming and explicitly marking them as assumptions. This prevents unsupported stages from being filled with unverified data, maintaining strict traceability to your actual PMContext sources.

You need PMContext to build a customer journey map because it enforces strict traceability, preventing vague presentation-only maps. It ensures every pain point, touchpoint, and key moment is directly sourced from documented user scenarios, boundary conditions, and friction points.