posthog-kb-article

Name: posthog-kb-article
Availability: InStock
Author: mongo-ai

Draft PostHog knowledge-base articles from resolved support tickets.

Updated Aug 23, 2026

Search Tags:#template #documentation #docs #ticket #triage #kb-article

Ready to run

npx skills add https://github.com/mongo-ai/posthog-triage-agent --skill posthog-kb-article

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: posthog-kb-article
Source: https://github.com/mongo-ai/posthog-triage-agent/tree/main/.claude/skills/posthog-kb-article
Command: npx skills add https://github.com/mongo-ai/posthog-triage-agent --skill posthog-kb-article

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Draft a concise PostHog docs update or internal KB article from a resolved support issue, ensuring a publish-ready artifact that addresses a docs gap.

Core Features & Use Cases

Identifies gaps in existing docs based on triage outcomes
Chooses an appropriate article template (Troubleshooting guide, How-to, Known issue)
Produces a ready-to-publish draft with sections for Symptoms, Cause, Solution, and Prevention
References related docs and prior tickets to ensure consistency

Quick Start

Provide a triage summary and the resolved ticket details, then generate a draft KB article using the appropriate template.

Frequently Asked Questions about posthog-kb-article

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I create a knowledge-base article from a resolved support ticket?▼

To create a knowledge-base article from a resolved support ticket, provide the triage summary and ticket details to generate a publish-ready draft using a Troubleshooting, How-to, or Known issue template.

What is the best way to document recurring support issues for a knowledge base?▼

Documenting recurring support issues is best handled by extracting the problem statement, cause, solution, and references from triage reports to produce a concise, publish-ready article that fills existing documentation gaps.

Can I use support triage reports to generate PostHog troubleshooting guides?▼

Yes, you can use support triage reports to generate PostHog troubleshooting guides by applying predefined templates that structure the resolved ticket into Symptoms, Cause, Solution, and Prevention sections.

How do I keep internal documentation updated when missing solutions are found in tickets?▼

Keep internal documentation updated by drafting articles from notable resolved tickets where documentation is missing or outdated, ensuring new content captures the recommended actions and references related docs for consistency.

Does generating a KB article from a ticket require related docs references?▼

Generating a KB article from a ticket requires extracting references to related docs and prior tickets from the triage report to ensure the published draft maintains consistency with existing documentation.

What templates are available for drafting customer support knowledge-base articles?▼

Available templates for drafting customer support knowledge-base articles include Troubleshooting guides, How-to, and Known issues, each enforcing structured sections for Symptoms, Cause, Solution, and Prevention.