Query and analyze Webex Contact Center queue, agent, and real-time statistics via wxcli.
npx skills add https://github.com/achobgood/wxops --skill reporting-cc-achobgood
Please help me install this Agent Skill. Skill: reporting-cc Source: https://github.com/achobgood/wxops/tree/main/.claude/skills/reporting-cc Command: npx skills add https://github.com/achobgood/wxops --skill reporting-cc-achobgood
cc-queue-stats and cc-agents command groups. - Real-Time Monitoring: Check current estimated wait time, queue depth, and agent availability states with cc-ewt, cc-realtime, and agent activity listings. - Historical Search and Summaries: Search past tasks and AI-generated interaction summaries with cc-search and cc-agent-summaries. - Use Case: A contact center manager asks which queue has the highest abandonment rate this week; the skill verifies CC auth and region, runs the queue statistics query, and computes per-queue abandonment percentages with a ready-made recipe. ## Quick Start Ask the agent to show this week's abandonment rate and average wait time per Webex Contact Center queue.High-intent search queries and answers about installing and using this skill.
Use the wxcli cc-queue-stats list command with --from and --to epoch timestamps to retrieve queue volume, wait times, abandonment, and service level data. Verify the exact flags first with wxcli cc-queue-stats --help since the CLI is auto-generated.
CC analytics require CC-scoped tokens with cjp:config_read or cjp:config_write scopes; standard admin tokens are rejected. Authenticate via an OAuth Integration for interactive use or a Service App for production automation.
Run wxcli cc-ewt show with the queue ID and a --lookback-minutes value to get the current estimated wait time. The response is a real-time snapshot, not historical data.
Supported regions are us1, eu1, eu2, anz1, ca1, jp1, and sg1, with us1 as the default. Set the region with wxcli set-cc-region; there is no getter command, so check the cc_region key in ~/.wxcli/config.json.
The reporting-cc skill covers Webex Contact Center analytics using cc-prefixed command groups and CJP OAuth scopes. The separate reporting skill handles Webex Calling CDR, queue, and auto-attendant statistics, and reporting-meetings covers meetings and workspace analytics.
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