skills.rest
TeamWiseFlow
TeamWiseFlowOFFICIAL
Explore all skills by this author →
GitHub

sales-cs-review

Scans customer feedback markdown files and outputs structured JSON summaries for review.

8.5k|1.4k|Updated Apr 24, 2024
Search Tags:#read-only#customer feedback#sales support#markdown scanning#json summary#Review#Keyword Analysis
One-click install
npx skills add https://github.com/TeamWiseFlow/wiseflow --skill sales-cs-review
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: sales-cs-review
Source: https://github.com/TeamWiseFlow/wiseflow/tree/main/crews/main/skills/sales-cs-manager/tools/sales-cs-review
Command: npx skills add https://github.com/TeamWiseFlow/wiseflow --skill sales-cs-review

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

Customer feedback accumulates as scattered markdown files in the sales-cs workspace, making it hard to spot recurring complaints or prepare for periodic reviews. This Skill aggregates those files into a single structured summary so review sessions start from facts instead of manual reading.

Core Features & Use Cases

  • Feedback Aggregation: Scans all .md files under the sales-cs workspace feedback/ directory and counts entries by their ## Feedback: headings.
  • Keyword Frequency Analysis: Tallies occurrences of high-signal terms such as complaints, refunds, pricing, trials, invoicing, and bugs.
  • Date Filtering: Supports a --since YYYY-MM-DD flag to restrict statistics to feedback after a given date.
  • Use Case: Before a weekly customer service retrospective, run the tool to get a JSON summary of total feedback volume, top keywords, and per-entry titles, then let the agent decide which issues require script or manual updates.

Quick Start

Ask the agent to run sales-cs-review to summarize all customer feedback in the sales-cs workspace, optionally limiting results to entries after a specific date.

Frequently Asked Questions about sales-cs-review

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I summarize customer feedback files for a support review?▼

Run the sales-cs-review command, which scans all markdown files in the feedback directory and outputs JSON with total entry counts, keyword frequencies, and per-entry titles. Use the --since flag to limit results to a date range.

How to filter feedback entries by date with this tool?▼

Pass --since followed by a date in YYYY-MM-DD format, for example sales-cs-review --since 2026-06-01. The tool compares the date embedded in each filename and only counts files on or after that date.

Does the feedback scanner modify or delete any files?▼

No, the tool is strictly read-only. It only reads markdown files from the feedback directory and writes a JSON summary to stdout, never creating, modifying, or deleting any files.

What happens if the feedback directory does not exist?▼

The tool exits with code 0 and outputs a JSON object with total set to 0 and a note explaining that no feedback exists yet. If the entire workspace is missing, it exits with code 1 and an error message.

Can I change the workspace path the scanner reads from?▼

Yes, set the SALES_CS_WORKSPACE environment variable to override the default path of ~/.openclaw/workspace-sales-cs. The scanner will then read the feedback directory under your custom location.

Related Skills

Explore More Marketing & Sales Skills→
simotasimota
68

Voice

Collect and synthesize user feedback from surveys, reviews, and support tickets.

Community
Advanced
MCERQUAMCERQUA
1

comms-control

Adjust client messaging frequency and timing by modifying JSON configuration files.

Community
Intermediate
gorgiasgorgias
2

weekly-voc-digest

Aggregate and summarize Gorgias support tickets to identify recurring themes and trends.

Official
Basic
PatkikPatkik

content-analysis

Extract sentiment, topics, keywords, and insights from text content.

Community
Intermediate