set-up-my-support-info
CommunityInterview your support setup once, then help better.
Product & Management#knowledge base#customer communication#support triage#routing rules#VIP handling#support onboarding#SLA response times
Authorakiotanaka847
Version1.0.0
Installs0
System Documentation
What problem does it solve?
It helps you define and maintain a shared support context—so support responses stay consistent with your product, customers, SLAs, routing rules, and known gotchas.
Core Features & Use Cases
- Support context onboarding: Gathers the required basics (product overview, customer segments/VIP list, response-time targets, routing categories, and escalation tiers) through a short interview.
- Context doc creation and updates: Creates or updates context/support-context.md so other skills can reliably read it before taking action.
- Routing-ready playbook structure: Produces a routing rules section that maps inbound messages to the right targets (e.g., bug tracking, feature requests, outages, billing).
Quick Start
Tell me to set up our support context.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: set-up-my-support-info Download link: https://github.com/akiotanaka847/qaio-desktop/archive/main.zip#set-up-my-support-info Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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