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survey-analysis

Summarize ServiceNow survey scores, trends, and segments into a prioritized insights report.

34|13|Updated Feb 6, 2026
Search Tags:#data-analytics#trend-analysis#report-generation#service-now#survey-analysis#survey-metrics
One-click install
npx skills add https://github.com/Happy-Technologies-LLC/happy-servicenow-skills --skill survey-analysis-happy-technologies-llc
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: survey-analysis
Source: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/tree/main/skills/reporting/survey-analysis
Command: npx skills add https://github.com/Happy-Technologies-LLC/happy-servicenow-skills --skill survey-analysis-happy-technologies-llc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Analyze and translate survey results into actionable insights by aggregating scores, identifying trends, and generating recommendations.

Core Features & Use Cases

  • Aggregates scores from asmt_assessment_instance and asmt_assessment_instance_question to reveal overall performance.
  • Detects trends across time periods, segments by organization dimensions (department, group), and produces recommendations.
  • Generates qualitative insights from free-text responses to surface themes.

Quick Start

Run a quick analysis on your ServiceNow survey data to produce an insights report that highlights trends and recommended actions.

Frequently Asked Questions about survey-analysis

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze ServiceNow survey data to identify trends and generate actionable insights?▼

Analyze ServiceNow survey data by querying asmt_assessment_instance and asmt_assessment_instance_question tables to aggregate scores, detect trends across time periods, segment organizational dimensions, and produce prioritized insights reports with recommendations.

Can I segment ServiceNow CSAT and employee engagement surveys by department?▼

Yes, segment ServiceNow CSAT and employee engagement surveys by organizational dimensions like department and group, calculating averages and distributions to reveal performance variations and targeted improvement areas.

What is the best way to summarize free-text survey responses for qualitative themes?▼

Summarize free-text survey responses by extracting and grouping qualitative feedback to surface recurring themes, translating unstructured comments into structured insights for prioritized action recommendations.

Does survey analysis require specific ServiceNow assessment tables to generate a metrics report?▼

Yes, survey analysis requires querying asmt_metric_definition, asmt_assessment_instance, and asmt_assessment_instance_question tables to access assessment scores, calculate survey metrics, and produce structured outputs.

How do I compare survey results across multiple time periods in ServiceNow?▼

Compare survey results across multiple time periods by aggregating assessment instance scores, calculating trend variations, and generating distributions to track performance shifts over time for actionable insights.

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