ui-policies

Automate ServiceNow catalog UI policies by creating catalog_ui_policy and catalog_ui_policy_action records to drive dynamic form behavior. Use background scripts to link actions to variables, overcoming REST API limitations for complex configurations.

Configure conditional mandatory and read-only states for Service Catalog variables by creating catalog_ui_policy_action records. These actions control visibility and field requirements dynamically based on scripted or standard policy conditions applied to catalog items.

Background scripts are needed to link UI policy actions to variables because ServiceNow REST API limitations prevent direct association. Running background scripts programmatically creates the required links between catalog_ui_policy_action records and target catalog variables.

Scripted conditions are supported for advanced catalog form behavior in ServiceNow. Apply optional scripting within catalog UI policies to handle complex form scenarios, enabling dynamic show, hide, mandatory, and read-only logic across catalog items.

This approach works for complex form scenarios across multiple ServiceNow catalog items. Administrators can create policy records, define actions, and apply scripted conditions to manage dynamic form behavior at scale using background scripts for variable linking.

The REST API cannot directly link UI policy actions to catalog variables, requiring background scripts as a workaround. Administrators must use background scripts to programmatically associate catalog_ui_policy_action records with target variables for complete policy configuration.