user-journey-mapper

User journey mapping identifies the user, trigger, goal, and desired outcome for a feature to visualize the end-to-end experience. It maps entry, action, system response, and outcome to guide design and engineering implementation decisions across multiple states and surfaces.

Map complex user journeys by first defining the happy path, then adding branch points for failures, waiting states, and permission checks. This approach captures backend or async events alongside the primary user flow to inform design and engineering tasks.

UX mapping connects to engineering by producing implementation notes that link user journey insights directly to development tasks. It captures backend or async events, failure branch points, and system responses required to build the feature across multiple surfaces.

Yes, this user journey mapper applies to complex journeys spanning multiple states and surfaces. It supports defining the user, trigger, goal, and outcome while mapping happy paths and branch points for failures, waiting, and permissions across the entire workflow.

Before mapping a user journey, you need to define the user, trigger, goal, and desired outcome for the feature. These four elements establish the foundation for mapping the happy path and adding branch points for failures, waiting, and permissions.

End-to-end user journey mapping is unnecessary for simple, single-state features without failure branches, waiting states, or permission checks. It is designed for complex workflows where mapping system responses, async events, and multiple surfaces informs design and engineering decisions.