wr-itil:list-problems

Displays open and known-error ITIL problem tickets sorted by WSJF priority.

4|1|Updated Apr 7, 2026

Search Tags:#documentation #backlog #read-only #wsjf #itil #problem-management

Ready to run

npx skills add https://github.com/windyroad/agent-plugins --skill wr-itil-list-problems

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: wr-itil:list-problems
Source: https://github.com/windyroad/agent-plugins/tree/main/packages/itil/skills/list-problems
Command: npx skills add https://github.com/windyroad/agent-plugins --skill wr-itil-list-problems

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

List open and known-error problem tickets from docs/problems/ sorted by WSJF priority. Read-only display of the current backlog — no edits, no interaction. Shown as a markdown table with ID, title, severity, status, and effort columns.

Core Features & Use Cases

Read-only backlog view of open and known-error tickets (docs/problems/.open.md and docs/problems/.known-error.md).
Excludes Verification Pending and Parked tickets from WSJF ranking, per ADR-022.
Cache freshness and live-scan support: uses docs/problems/README.md for ranking freshness and can fall back to a live glob-based scan to assemble WSJF rankings, verification queue, and parked tickets.

Quick Start

View the current problem backlog as a markdown table sorted by WSJF.

Frequently Asked Questions about wr-itil:list-problems

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I view ITIL problem tickets sorted by WSJF priority?▼

You can view ITIL problem tickets sorted by WSJF priority using a read-only backlog viewer that aggregates open and known-error markdown files from your problems directory into a prioritized markdown table.

What is WSJF ranking for an ITIL problem backlog?▼

WSJF ranking for an ITIL problem backlog is a prioritization mechanism that calculates scores for open and known-error tickets, sorting them to display the most critical items first while excluding parked and pending verification tickets.

How do known-error and open problem tickets get filtered for backlog display?▼

Known-error and open problem tickets get filtered for backlog display by aggregating specific markdown files while excluding tickets in verification pending or parked statuses from the WSJF ranking.

Does the backlog viewer modify or update problem ticket statuses?▼

The backlog viewer does not modify problem ticket statuses, functioning strictly as a read-only display that aggregates current ticket data and calculates WSJF scores without editing the underlying files.

When does a live scan run for calculating WSJF scores on problem tickets?▼

A live scan runs for calculating WSJF scores on problem tickets when the cache freshness check using the problems README file determines the stored ranking data is stale and requires a glob-based file re-evaluation.

Can I see verification queue and parked tickets alongside the WSJF backlog?▼

You can see verification queue and parked tickets alongside the WSJF backlog, as the live scan assembles these separate categories while ensuring parked items do not impact the active WSJF priority rankings.