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wr-itil:review-problems

Re-score ITIL problem tickets against RISK-POLICY.md and update backlog files.

4|1|Updated Apr 7, 2026
Search Tags:#automation#governance#backlog#risk#wsjf#itil#problem-management
One-click install
npx skills add https://github.com/windyroad/agent-plugins --skill wr-itil-review-problems
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: wr-itil:review-problems
Source: https://github.com/windyroad/agent-plugins/tree/main/packages/itil/skills/review-problems
Command: npx skills add https://github.com/windyroad/agent-plugins --skill wr-itil-review-problems

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Re-assess every open and known-error problem ticket in docs/problems/ — re-read RISK-POLICY.md, re-rate Impact × Likelihood, re-estimate Effort, recalculate WSJF, surface pending verifications, auto-transition Open → Known Error where warranted, and rewrite docs/problems/README.md with the refreshed ranking. Writes to problem files and the README cache; commits the refresh per ADR-014.

Core Features & Use Cases

  • Re-scores the backlog against current risk policy and ranking rules.
  • Auto-transitions Open tickets to Known Error when root cause plus workaround are documented.
  • Rewrites docs/problems/README.md with the refreshed WSJF backlog and verification surfaces.

Quick Start

Run the wr-itil:review-problems skill to refresh WSJF rankings and update the problems README.

Frequently Asked Questions about wr-itil:review-problems

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I recalculate WSJF scores for an ITIL problem backlog?▼

To recalculate WSJF scores for an ITIL problem backlog, the skill re-evaluates open and known-error tickets against current risk policies to re-rate Impact, Likelihood, and Effort, then rewrites the backlog documents with refreshed rankings.

How does automated problem management transition open tickets to known errors?▼

Automated problem management transitions open tickets to known errors by verifying that both the root cause and workaround are fully documented, then auto-transitioning the status and updating the backlog files via git.

What is the best way to refresh a risk policy verification backlog?▼

The best way to refresh a risk policy verification backlog is to re-score open tickets against the current RISK-POLICY.md, surface pending verifications, and rewrite the README cache with updated WSJF rankings.

Can I automate governance updates for open and verifying ITIL tickets?▼

Yes, you can automate governance updates for open and verifying ITIL tickets by re-scoring them against current risk policies, calculating WSJF, and persisting the backlog changes via git staged per ADR rules.

Do I need a RISK-POLICY.md file to re-score my problem backlog?▼

Yes, you need a RISK-POLICY.md file to re-score your problem backlog, because the skill uses it as the baseline to re-evaluate Impact and Likelihood ratings for open and known-error tickets.

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