Lists and queries Zendesk tickets, organizations, and users via its API.
npx skills add https://github.com/jdrhyne/agent-skills --skill zendesk-jdrhyne
Please help me install this Agent Skill. Skill: zendesk Source: https://github.com/jdrhyne/agent-skills/tree/main/skills/zendesk Command: npx skills add https://github.com/jdrhyne/agent-skills --skill zendesk-jdrhyne
Zendesk data is often siloed in support systems. This Skill helps teams discover and correlate tickets, organizations, and users directly from Zendesk, enabling faster issue resolution and better customer insights.
Store credentials in ~/.config/zendesk/credentials.json: { "subdomain": "your-subdomain", "email": "[email protected]", "api_token": "YOUR_API_TOKEN" } Get your API token from: Zendesk Admin β Apps & Integrations β APIs β Zendesk API β Add API Token.
High-intent search queries and answers about installing and using this skill.
You can query Zendesk tickets, organizations, and users by making programmatic API calls to endpoints like /tickets.json and /users.json. This requires setting up a credentials file with your subdomain, email, and API token to construct the base URL and basic authentication.
Zendesk API access requires storing your subdomain, email, and API token in a credentials.json file at ~/.config/zendesk/. You can generate the required API token from Zendesk Admin under Apps & Integrations, then use it to construct basic authentication for your API calls.
Yes, you can cross-reference Zendesk records with Salesforce accounts within automated workflows. This allows you to correlate support tickets, organizations, and users with Salesforce data to provide a unified context for customer issue investigation and support analytics.
The best way to list Zendesk organizations and users is by calling the /organizations.json and /users.json API endpoints. This retrieves customer landscape data directly from Zendesk, enabling you to understand organizational structures and investigate support issues faster.
Yes, this integration is designed for support analytics and customer issue investigation. By programmatically listing tickets, organizations, and users from Zendesk, teams can discover and correlate siloed support data to resolve customer issues and gain better insights.
An API token is required to authenticate API calls to Zendesk endpoints like /tickets.json. The token, combined with your email and subdomain, constructs the basic authentication needed to securely retrieve ticket details, user lists, and organization data.
vm0-aiManage Zendesk tickets, users, and organizations via the REST API.
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djinilabsRetrieve and summarize customer ticket history and context from Zendesk.
martinjlowmRetrieve Zendesk ticket metadata and full comment threads with attachments.
