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ai-lens

Official

Contextual AI insights for ServiceNow records.

Data & Analytics#pattern-analysis#servicenow#context-analysis#cross-module#ai-lens#record-analysis
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

## What problem does it solve? Analyzes ServiceNow records in context to surface related information, identify patterns, assess risk, and recommend actions across ITSM, CSM, HRSD, and platform tables.

## Core Features & Use Cases

  • Contextual surface of related records, upstream/downstream dependencies, and associated knowledge articles to provide a holistic view.
  • Pattern and risk analysis across similar records to predict SLA impact, root causes, and escalation needs.
  • Actionable recommendations and next steps that guide incident, change, and knowledge workflows across multiple modules.
  • Cross-module insights that combine ITSM, CSM, HRSD, and CMDB data to inform decisions.
  • Real-world example: when examining an incident, surface related changes and known issues to guide quick containment and resolution.

### Quick Start Load the ai-lens skill in your session and ask it to analyze a target ServiceNow record for contextual insights.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: ai-lens
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#ai-lens

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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