blacklist

What problem does it solve?

This Skill allows you to add or remove phone numbers from the Voicenter organization blacklist, ensuring that specific numbers are not dialed by agents or dialers.

Core Features & Use Cases

• Blacklist Management: Add and remove phone numbers from the blacklist.
• Opt-out Compliance: Handle customer opt-out requests and sync CRM lists with the blacklist.
• Preventive Measures: Block specific numbers from campaigns or automated dialing.
• Automated Updates: Trigger blacklist updates based on call data or customer actions.

Quick Start

Add a number to the blacklist using the 'blacklist add' command with the phone number and optional name.