What problem does it solve? SaaS businesses lose revenue to both voluntary churn (customers choosing to cancel) and involuntary churn (failed payments), often without any system to intercept or recover those customers. This Skill provides structured frameworks for building cancel flows, matching save offers to cancellation reasons, predicting at-risk accounts, and recovering failed payments. ## Core Features & Use Cases - Cancel Flow Design: Build multi-step cancellation flows with exit surveys, dynamic save offers mapped to each cancel reason, and compliant confirmation steps. - Dunning & Payment Recovery: Set up pre-dunning card expiry alerts, smart retry schedules by decline type, and escalating dunning email sequences for Stripe, Chargebee, Paddle, and Recurly. - Churn Prediction: Construct a weighted health score from usage, engagement, and billing signals, with tiered interventions for at-risk accounts. - Use Case: A $49/month SaaS with 7% monthly churn uses this Skill to design an exit survey with seven reason categories, map discounts and pause offers to each reason, and configure Stripe Smart Retries with a four-email dunning sequence. ## Quick Start Ask the assistant to design a cancel flow with exit survey and save offers for your subscription product, including a dunning plan for failed payments.
