early-churn-downgrade-signal-detection
CommunityFlag early churn risk and route action
Data & Analytics#customer health#escalation routing#risk flagging#renewal readiness#churn detection#downgrade risk#behavioral signals
Authort0ddc3by
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Detects early churn and downgrade risk upstream at deal close, then continues identifying behavioral and late-stage pre-renewal signals so CS teams can intervene with more runway.
Core Features & Use Cases
- Three-tier churn signal model: Tier 1 at deal close (rule-mode or cohort-mode when sufficient history exists), Tier 2 across 30–90 days of onboarding behavior, and Tier 3 across 90–120 days pre-renewal.
- Actionable risk flag reporting: Produces a Markdown risk-flag assessment including tier classification, confidence, and intervention recommendation.
- Escalation routing handoff: Ensures every Tier 2 and Tier 3 flag includes an escalation path and named owner, with guidance to hand off to
csm:risk-flag.
Quick Start
Ask the skill to run "Tier 1 churn signals for <Account Name>" and include the desired tier1_mode (rule or cohort).
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: early-churn-downgrade-signal-detection Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#early-churn-downgrade-signal-detection Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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