escalation-decision-framework
CommunityNavigate escalation decisions with confidence.
Authorstephenrogan
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Helps CSMs decide whether an issue should be escalated and who to escalate to, ensuring timely and appropriate action.
Core Features & Use Cases
- Provides a structured four-dimension scoring model (Customer impact, Account value, Time sensitivity, CSM capability) to guide escalation decisions.
- Includes an escalation routing guide mapping issue types to owners and required actions.
- Produces a clear escalation brief and plan that can be shared with leadership and cross-functional teams.
Quick Start
Provide the issue details, impact, ARR/health, and your available resources to generate an escalation plan.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: escalation-decision-framework Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#escalation-decision-framework Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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