kb-generation

The skill extracts repair procedures, parts lists, safety notes, and troubleshooting guidance from completed wm_order and wm_task records, then publishes them as standardized kb_knowledge articles to accelerate onboarding and reduce ticket handling time.

Generating field service knowledge articles requires data from closed wm_order, wm_task, wm_parts_request, and alm_asset tables. It extracts technician notes, repair procedures, and parts lists to compile standardized troubleshooting guidance for the knowledge base.

Yes, you can extract repair procedures and safety notes from technician work order notes. The skill processes wm_task records to compile safety considerations and standardized repair workflows into structured kb_knowledge_base articles.

Yes, the tool works with ServiceNow tables and MCP endpoints. It supports data extraction from cmdb_ci and kb_knowledge tables via SN-Query-Table, SN-Read-Record, SN-NL-Search, and SN-Create-Record MCP endpoints.

Converting completed field service work orders into standardized knowledge base articles accelerates technician onboarding and reduces ticket handling time. It captures repair procedures, parts lists, and troubleshooting guidance to standardize workflows across on-site assets.