sidebar-summarization

Mobile-ready work order summaries are generated by extracting context from ServiceNow wm_task and wm_order records to display customer details, asset history, and SLA status in a compact sidebar format. The summary surfaces safety notes and site access instructions for technicians on mobile devices.

A field service sidebar summary includes customer contact details, site access instructions, asset service history, known equipment issues, SLA countdown timers, priority indicators, safety warnings, required tools, and prerequisite checklists. It also provides quick-reference links to related records and knowledge articles.

ServiceNow MCP tools including SN-NL-Search, SN-Query-Table, and SN-Read-Record are used to pull asset history from alm_asset and cmdb_ci tables, customer details from core_company, and work log entries from sys_journal_field. REST endpoints query wm_task and wm_order records to populate the sidebar.

Sidebar summarization is specifically designed for mobile devices, applying when technicians open a work order or task on mobile to access immediate context. The compact, mobile-optimized format ensures scannable access to job details, SLA status, and safety notes before starting work.

The best way to display SLA countdown and safety warnings is through a mobile-optimized sidebar that queries task_sla records for countdown timers and surfaces safety warnings in a clear, scannable format. Priority indicators and prerequisite checklist items are included alongside asset service history.

ServiceNow integration is required to generate field service sidebars, as the skill depends on MCP tools and REST endpoints to query wm_task, wm_order, alm_asset, cmdb_ci, sys_journal_field, core_company, and task_sla tables. Without these data sources, the sidebar cannot populate work order or asset context.