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ticket-triage

Categorize support tickets, assign P1-P4 priorities, and recommend routing.

1|Updated Feb 25, 2026
Search Tags:#workflow#routing#ticket#support#triage#prioritize
One-click install
npx skills add https://github.com/mattmacleod16-svg/freedomforge-max --skill ticket-triage-mattmacleod16-svg
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-triage
Source: https://github.com/mattmacleod16-svg/freedomforge-max/tree/main/.agents/skills/ticket-triage
Command: npx skills add https://github.com/mattmacleod16-svg/freedomforge-max --skill ticket-triage-mattmacleod16-svg

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing to the appropriate team, reducing manual triage time and improving response consistency.

Core Features & Use Cases

  • Categorize by primary and optional secondary categories (e.g., bug, how-to, billing, integration) and assign a priority (P1–P4) based on impact and urgency.
  • Produce a structured triage output including an issue summary, key details, routing recommendations, and an initial suggested response for the customer.
  • Use cases include new tickets, duplicates, known issues, and escalation scenarios across multiple product areas and teams.

Quick Start

Submit the ticket text to /ticket-triage to obtain a structured triage assessment and routing guidance.

Frequently Asked Questions about ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate support ticket triage and routing for incoming issues?▼

Automating support ticket triage involves categorizing incoming issues, assigning P1-P4 priorities based on impact, and routing tickets to appropriate teams. Submitting ticket text yields a structured assessment with routing recommendations and a response draft.

What is the best way to prioritize support tickets across multiple product areas?▼

Prioritizing support tickets across product areas requires categorizing issues as bugs or billing inquiries, then assigning P1-P4 priorities based on urgency and impact. This handles new tickets, duplicates, and known issues while generating routing recommendations.

Can I use automated triage for duplicate support tickets and known issues?▼

Automated triage for duplicate support tickets and known issues is supported by categorizing issues and assigning priorities across varying customer contexts. It identifies duplicates, handles known issues, and produces structured triage output with an initial customer response.

How do I categorize and prioritize support tickets without manual review?▼

Categorizing and prioritizing support tickets without manual review is achieved by processing ticket text to identify primary and secondary categories like bugs or integrations, assigning P1-P4 priorities, and outputting routing recommendations and a response draft.

Does automated ticket triage generate initial customer response drafts?▼

Automated ticket triage generates initial customer response drafts as part of a structured output including an issue summary, key details, and routing recommendations. This reduces manual triage time and improves response consistency across support teams.

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