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agent-miner

Official

Uncover automation opportunities from agent interactions.

Data & Analytics#automation#patterns#roi#interactions#servicenow#virtual-agent#agent-mining
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Mining agent interactions to surface automation opportunities by detecting repetitive patterns, common resolutions, and handoff points for bot candidates.

Core Features & Use Cases

  • Analyze Virtual Agent conversations and live agent transcripts to identify high-frequency patterns suitable for automation.
  • Map handoff points between virtual and live agents and generate ROI estimates for automation candidates.
  • Produce prioritized automation candidate reports and identify gaps in knowledge coverage.

Quick Start

Analyze the last 30 days of agent interactions to surface automation opportunities and handoff points for bot candidates.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: agent-miner
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#agent-miner

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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